Customer Service Executive Vacancy at AWARI Real Estate limited

Candidates should possess an OND/HND/Bachelor’s degree in any related field with 1–3 years experience in customer service, hospitality, real estate, or call-center roles Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Ability to multitask and remain calm under pressure Familiarity with short-stay or hospitality services is an advantage.

Customer & Guest Support: Respond promptly to guest and client inquiries via phone, email, WhatsApp, and online platforms Assist guests with bookings, check-ins, check-outs, and stay-related requests Handle complaints and resolve issues professionally to ensure customer satisfaction Booking & Reservation Management: Manage reservations and update booking systems accurately Coordinate with operations, housekeeping, and maintenance teams to fulfill guest requests Provide clear information on pricing, availability, policies, and services Relationship Management: Maintain positive relationships with guests, tenants, and property owners Follow up with guests after stays to gather feedback and encourage reviews Documentation & Reporting: Record customer interactions, complaints, and resolutions Escalate complex issues to the Operations Manager when necessary Prepare basic daily or weekly customer service reports