Field Verification / Recovery Officer Vacancy at Fairmoney Microfinance Bank

To excel in this role, you should meet the following criteria: University degree in any related field. Minimum of 2+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations. Proficiency in Microsoft Excel. High self-motivation with strong interpersonal skills. Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Benefits Private Health Insurance Pension Plan Training & Development Performance Bonus.

As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to: Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts. Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay. Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues. Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency. Track payments by diligently following up on pending promises and ensuring timely resolution.