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Posted 20 days ago

Product Specialist, Customer Service

PALMPAY LIMITEDVerified
Nigeria, LagosFull-time1-2 Years

Salary

Salary not disclosed

Explore Product Specialist, Customer Service salary insights
Customer ServiceExpires Sep 12, 2028

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Job Description

End-to-End Product Ownership‌: Design and optimize SASS customer service solutions (e.g., intelligent chatbots, voice response systems) for internet banking platforms. Define product roadmap for customer support tools, focusing on efficiency and user satisfaction metrics Cross-Functional Collaboration‌: Bridge technical (R&D/AI teams) and operational (customer support centers) requirements for seamless implementation.

Requirements

Experience‌: 1-3 years in fintech/digital SASS product management, with focus on customer service systems. Hard Skills‌: Proficiency in prototyping (Figma/Axure) and PRD documentation for complex workflows. Understanding of contact center technologies (IVR, CTI) and API integrations.
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Responsibilities

Data-Driven Optimization‌: Analyze user feedback and behavior data to refine self-service features and reduce human-agent dependency. Monitor key performance indicators (KPIs) such as first-call resolution rate and average handling time.

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PALMPAY LIMITED

www.palmpay.com

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

Accounting & Finance
Lagos
1000+ employees
View Company Profile

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Careerworkflux

Nigeria's most transparent job platform. Find jobs with real salaries and track your applications.

For Job Seekers

  • Browse Jobs
  • Companies
  • Salary Insights
  • Job Alerts
  • My Dashboard

For Employers

  • Post a Job
  • Manage Jobs
  • Company Profile

Company

  • Home
  • About Us
  • Contact
  • Privacy Policy
  • Terms of Service
  • Recruitment Hubs

© 2026 Careerworkflux. All rights reserved.

Lagos JobsAbuja JobsRemote JobsNDLEA Recruitment