Greet, welcome, and check in new guests
Inform guests of policies during the check-in process
Answer calls and direct calls to appropriate parties
Relay information to guests, such as hotel rates, services, hours
Make reservations, confirm reservations, and cancel reservations if needed
Ensure guests are in appropriate rooms
Answer all guest questions
Field guest requests and relay to appropriate parties
Verify guests’ payment methods
Deliver room keys, give guests directions to their rooms
Maintain records of guest room bookings
compute guests’ bills and post charges
Accommodate guests with extra pillows, cots, toiletries
Send messages to guests
Pick up mail, packages, and documents for guests
Field guest requests both in-person and by phone
Tell guests about local services, attractions, and dining options
Meet with housekeeping staff regularly
Create incident reports, daily activity logs, or other documents requested by management
Book and schedule conference rooms
Help with administrative and clerical tasks as needed
Maintain a positive attitude at all times
Help guests access the internet and WIFI
Go over all guest payments and charges during check-in and check-out as needed
Process credit cards and accept cash
Tell housekeeping when clients vacate rooms
Monitor guest’s visitors to the hotel
Enforce hotel rules and regulations,